Business payments

Changed payment instructions

An email in a real transaction tells you the bank details changed. Your wire or ACH payment goes to the wrong account.

US tax forms, a calculator and a laptop on a desk

Recognize the pattern

How it starts

Vendor invoices, real estate closing emails or a familiar business email thread.

The promise

Our old account is under audit; use the new one.

What happens next

An attacker monitors compromised email and inserts new payment instructions, or continues the thread from a lookalike address.

Signs to watch for

  • Last-minute bank detail changes
  • New account name differs from the contract
  • Refuses verification through known contacts

Start with what you can do now

If this happened to you

  1. Ask your sending bank immediately about a recall or other available steps.

  2. Notify the actual vendor, title company or other intended recipient.

  3. Preserve the complete email thread and report online fraud at IC3.gov.

More steps for your payment method

What to save

Keep the original records. Use copies to organize the details.

  • Contract and original bank details
  • Change emails and headers
  • Verification call records
  • Transfer times and account details
Build your record checklist

Before you send money

  • Verify any change by calling a number you already know.
  • Do not use contact details supplied in the change request.
  • Require a separate review before changing saved payment instructions.

These guides explain common patterns. The facts of your situation and your payment provider’s rules determine which steps are available.

A clearer place to start

Your next step starts
with the facts.

Tell us what happened. We’ll review where an analysis may help.

Request a Case Review