Recognize the pattern
How it starts
Business inboxes, mailed invoices or collection calls.
The promise
An ordered service is due for payment; settle it promptly.
What happens next
A familiar invoice format enters routine payment processing, pressuring staff to pay for a nonexistent order; attachments may also phish credentials.
Signs to watch for
- No purchase request or contract
- Vague service and charges
- Claims a phone confirmation created an order
Start with what you can do now
If this happened to you
Pause payment
Ask finance to check related payments
Report the invoice source and protect exposed accounts
What to save
Keep the original records. Use copies to organize the details.
- Original invoice and email headers
- Order and delivery checks
- Collection messages and calls
- Payment or account anomalies
Before you send money
- Match order, delivery and invoice
- Confirm with the responsible purchaser
- Do not sign in through unfamiliar billing attachments
These guides explain common patterns. The facts of your situation and your payment provider’s rules determine which steps are available.