Impersonation

Family emergency scams

Someone posing as a child, grandchild or friend says they urgently need money for bail, medical care or a problem while traveling.

An older woman using a phone beside a laptop outdoors

Recognize the pattern

How it starts

Unknown calls, compromised family accounts, or voice messages.

The promise

Help now; there is no time for questions.

What happens next

Emotional urgency prevents checking; familiar voices or images may be stolen or generated.

Signs to watch for

  • Requests payment to a third party
  • Refuses verification through the known number
  • Insists other relatives must not know

Start with what you can do now

If this happened to you

  1. Try contacting the person directly

  2. Notify your bank immediately if paid

  3. Contact emergency services for real danger

More steps for your payment method

What to save

Keep the original records. Use copies to organize the details.

  • Emergency messages
  • Original voice recording
  • Third-party payee details
  • Verification and payment timeline
Build your record checklist

Before you send money

  • Call back using a known contact
  • Check with another relative
  • Agree on a family verification question

These guides explain common patterns. The facts of your situation and your payment provider’s rules determine which steps are available.

A clearer place to start

Your next step starts
with the facts.

Tell us what happened. We’ll review where an analysis may help.

Request a Case Review